Repair centres should diagnose first...

You'd think a repair centre for a big company like Sony would try and diagnose a problem with a mobile phone, even if it is as basic as turning the damn thing on.
This is the trouble i had, my phone wouldn't turn on, it was duly sent away to be repaired and returned to me in exactly the same condition. Oddly the online repair tracking facility stated that:

• Customer fault : fault not stated - no information provided
• Repair Centre Fault: No fault found
• Despatched back to customer (repaired) 

One would assume that the job/repair reference number would somewhere on their computer system point to what the problem was.

So it was sent back again this time with a bit of paper stating the problem, this time it when it returned it was fixed.
This time the tracking facility stated:

• Customer fault :  electrical - no switch on/off
• Repair Centre Fault: No fault found
• Despatched Back to Customer (Repaired) 

Next time try the IT cliché  turn it off and turn it back on again, if it won't turn on find out why!

To give Sony credit there were helpful in setting up the returns etc. it was even a freepost address that i had to use...